Robert Southall

insight6, the UK and Ireland's leading Customer Experience, or CX, specialists.

At insight6, we know that an exceptional customer experience is the heartbeat of any successful business. But how do you know what your customers are really experiencing on the ground?

That’s exactly what we help you uncover. We provide a complete, end-to-end CX toolkit, ranging from high-quality mystery shopping and real-time online feedback to customer journey mapping and team training.

For our clients, the benefits are transformative. By working closely with local CX Directors, like myself, businesses can pinpoint their blind spots and elevate their service. This actionable feedback directly translates into stronger customer retention, higher sales, and increased profitability. Most importantly, it turns everyday buyers into loyal brand advocates.

In short, insight6 doesn’t just measure your customer experience; we partner with you to perfect it.

 

Founded in 1998, we were born from a strong desire to transform companies to become the destination of choice for their customers. We are passionate about people and learning about what makes them tick and the things they value. So we put all this passion into developing advanced customer experience (CX) solutions that enable businesses like yours to create a customer experience like no other. The type of experience that drives engagement, promotes loyalty and builds meaningful relationships.

Today, we are the largest customer experience (CX) consultancy in the UK with a network of 25+ local CX specialists, covering every region. Our national reach means you have access to a customer experience director in your local area. What’s more, each director brings an invaluable mix of business experience and CX knowledge to support your team — whether large or small — in making the necessary operational changes to enhance your customer experience.